Through the user interviews that were conducted these are a few responses we received and we
aggregated the data using affinity mapping.
We talked to 11 users over 10 sessions to gather insights regarding AMDV. It was essential to gather information from all the different kinds of personas as each gather different informations to conduct their daily tasks.
Research Methods
Research Interview Process
Research Interview Process
Personas and teams interviewed
User responses
Design Process
High fidelity Prototypes
Introduction about the Tool
Introduction about the Tool
AMDV is a tool used to enable channel partners and sales agents to sell upgrades using accurate information about the current assets belonging to a customer, their components, and their entitlements. It provides a detailed view of Dell’s highly complex ISG products that installed in a customer’s site. This visibility enables users to review existing ISG solutions in order to determine what upgrades are feasible. It aims become a one stop solution gathering and incorporating insights from other tools used by our users to be more efficient and helpful.
AMDV is a tool used to enable channel partners and sales agents to sell upgrades using accurate information about the current assets belonging to a customer, their components, and their entitlements. It provides a detailed view of Dell’s highly complex ISG products that installed in a customer’s site. This visibility enables users to review existing ISG solutions in order to determine what upgrades are feasible. It aims become a one stop solution gathering and incorporating insights from other tools used by our users to be more efficient and helpful.
One of the main problems we discovered from our earlier user interviews was that people considered extracting information from AMDV to be an arduous process. We thus sought to identify the most practical approach and user-friendly interface for facilitating data extraction.
We used a Miro board and teams meetings to gather and document information. We had also created some temporary designs to help users visualize the designs so we can gather accurate thoughts to improvise the final designs.
We talked to 11 users over 10 sessions to gather insights regarding AMDV. It was essential to gather information from all the different kinds of personas as each gather different informations to conduct their daily tasks.
This feature increased the user efficiency. They save about 2-3 hours on an average of their work, enabling them to prioritize other tasks. They find the design very simple and informative with easy navigation. They find the download notifications really helpful as they are aware of which files have been downloaded. The files download within 15-20 seconds.
Some of the improvements mentioned by the users:
1. If the downloaded files have a clickable link which will directly open the excel files on the laptop would be helpful.
Show a history of the downloaded files on the website with clickable links to open directly on the laptop.
2 Senior Analysts
4 Analysts
1 SME
1 Sales Ops
3 account Managers
1 Solution architect
EMEA Quoting
NA Quoting
APJ Quoting
Renewals
NA Sales
Storage platform solutions group
EMEA Quoting
NA Quoting
APJ Quoting
Renewals
NA Sales
Storage platform solutions group
India
Romania
US
China
Italy (Remote)
India
Romania
US
China
Italy (Remote)
Search results page with Export to Excel Link
Export to Excel Drawer opens up with the options to select, used radio buttons as they can only select one option
Selected File downloading progress Notification
Selected File downloading progress Notification
File successful downloaded Notification
File download unsuccessful Notification
Notification Minimized and Open
Only one file downloads at once, so when the first file is downloading, the second file waits for its completion
First File succesfully downloaded, Second File download in progress
Third file download in queue Notification
Please Wait Modal (Screen blocking message) as there can only be 3 downloads in progress
Through the user interviews that were conducted these are a few responses we received and we agregated the data
using affinity mapping
Please Wait Modal (Screen blocking message) as there can only be 3 downloads in progress
